Shipping policy

Thank you for visiting and shopping at These are the terms and conditions that constitute our Shipping Policy.


How long does it take to process or prepare my order?

All orders are processed within 4-6 business days. Orders are not shipped or delivered on weekends or holidays. Deliveries are only done during standard business hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping within South Africa

We ship throughout South Africa and offer FREE Shipping on orders over R750.

If you prefer to use PARGO collections, please contact to arrange this.

Cape Town Postal Codes

7405, 7441, 7530, 7550,7560,


 (Delivered between 2-3 working days)



National Door-to-Door Courier Major Cities 


(Delivered between 4-5 working days)



Outlying areas Door-to-Door Courier (Townships, Farms and the rest of South Africa)

(Delivered between 4-6 working days)




How will I know that my order has been shipped and how do I track my order?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once we have sent out the tracking number and the courier company has collected your parcel.

Locally, we use third-party couriers, namely Fastway Couriers and The Courier Guy to deliver our goods within South Africa. When your order is ready for dispatch to the courier we will send you a tracking number. Parcels sent with Fastway Couriers can use the tracking number that begins with CA or NA. The Courier Guy tracking number begins with OLW.

Please note: We are unable to give you a time when the couriers will deliver to you. If you would like to arrange a time for delivery, please contact your regional Fastway Couriers or The Courier Guy  offices directly.


How long does it take to get my delivery in South Africa?

Delivery to Cape Town and Surrounds can takes between 2-4 business days after being processed. Delivery to the rest of South Africa may take between 4-6 business days.

I live in another country, are you able to ship to me? 

Yes- we have partnered with DHL Worldwide Express and have an integrated system on our online store to calculate shipping costs to your delivery address or destination.

We currently can ship to all countries except Belarus, Russia and Ukraine as per carrier instructions.

Do I need to pay custom duties, fees or taxes when receiving my product?

The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.

International shipment recipients may be charged import taxes, fees, and customs charges (collectively referred to as "Import Fees") by the customs office of your shipping destination. The import fees vary depending on your country’s customs policies. Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

Factors that play a role in Import fee calculations (among others) are:

  • Product category and price
  • Shipping costs and package weight
  • Customs clearance channel
  • Import taxes based on custom duty amounts



Note: Some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a passport, Tax ID or personal identity.


Other countries may have a de minimis value amount for tax and duty.

Please check the laws and regulations of the destination country for the custom duties, fees and taxes before placing an order.

If you need assistance, please contact and we can guide you on the de minimis value for your country, however, we are not liable for any tax and duty by the destination country as this may vary without prior notice.


How much does it cost for shipping to my country?

DHL worldwide express has a flat fee rate of up to 2kg to your specified destination-so it turns out that the more you buy, the better value.

What happens if the order received is damaged in transit?

If you received your order damaged, please contact immediately. Please provide a picture of the damaged goods. We will take every reasonable action to send a replacement product (South Africa only) or offer a discount or gift card to the same value of the order (excluding shipping costs).

Please save all packaging materials and damaged goods before filing a claim.